Refund & Cancellation Policy
Meridian Management Consultancy DWC LLC
This Refund & Cancellation Policy applies to payments made to Meridian Management Consultancy DWC LLC ("MeridianMac", "we", "us" or "our") for professional fees, service charges, deposits, invoices or other amounts agreed between MeridianMac and the customer. This policy explains how refund and cancellation requests relating to such payment transactions are handled.
The underlying service, deliverables, scope of work and service cancellation terms remain subject to the applicable quotation, proposal, invoice, engagement letter or service agreement issued by MeridianMac.
1. Payments
Before completing a payment, customers are responsible for reviewing the payment amount, invoice or payment reference and service details associated with the transaction.
By completing a payment, the customer confirms that the payment is authorized and that the information provided for the transaction is accurate.
2. Refund Eligibility
Refund eligibility depends on the nature of the payment, the applicable invoice or service agreement and whether any services or third-party costs have already been incurred. Unless otherwise agreed in writing:
| Situation | Refund Treatment |
|---|---|
| Duplicate or erroneous payment made for the same invoice or payment request | The duplicate or erroneous amount may be refunded after verification. |
| Cancellation before MeridianMac has commenced the relevant service | Refund may be available, subject to the applicable quotation, invoice or agreement. |
| Cancellation after work has commenced | Any refund will be assessed based on the work already performed, costs incurred and the applicable service agreement. |
| Government, licensing, Free Zone, immigration, notarization, translation or other third-party fees already paid or submitted | Generally non-refundable, as such amounts have been paid or committed to the relevant authority or third party. |
| Services or deliverables already completed or substantially completed | Generally non-refundable, subject to the applicable agreement and applicable law. |
3. Non-Refundable Amounts
Unless otherwise required by applicable law or expressly agreed in writing, the following amounts are generally non-refundable once incurred or paid to a third party:
- Government and licensing authority fees
- Free Zone or registration fees
- Immigration and visa-related fees
- Notarization and attestation fees
- Translation or other third-party service fees
- Professional work already completed
- Payment gateway or transaction processing charges incurred at the time of the original payment
- Other third-party costs incurred on behalf of the customer
4. How to Request a Refund or Cancellation
Refund or cancellation requests should be submitted through MeridianMac's contact details published on the Website. To help us process your request, please provide:
- Customer or company name
- Invoice number or payment reference
- Amount paid
- Date of payment
- Reason for the refund or cancellation request
We aim to acknowledge refund requests within 2 business days. Where additional information is required, the processing period may be extended until the required information is received.
5. Refund Approval
Submitting a refund request does not automatically guarantee a refund. MeridianMac will review the request against the applicable invoice, quotation, service agreement, payment records, work completed and any third-party costs incurred. Where a refund is approved, MeridianMac will confirm the approved amount and refund method to the customer.
6. Refund Method
Where possible, approved refunds will be processed back to the original payment method used for the transaction, net of any payment gateway or transaction processing charge already incurred as described in Sections 2 and 3.
The time required for the refunded amount to appear in the customer's account may depend on the payment gateway and the customer's bank or card issuer. MeridianMac is not responsible for delays caused by the payment processor or financial institution after the refund has been initiated.
7. Chargebacks and Payment Disputes
Customers are encouraged to contact MeridianMac first regarding any payment issue or refund request so that we can review and resolve the matter directly where possible. MeridianMac reserves the right to provide relevant transaction, invoice and service records to the payment gateway or financial institution in connection with a payment dispute or chargeback.
8. Changes to This Policy
MeridianMac may update this Refund & Cancellation Policy from time to time. Any changes will be published on this page.